Blue & Grae Privacy Policy


The Trustee for Blue & Grae (ABN 97 284 613 168) (we, us or our) takes your privacy and the security of your financial information seriously. We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. Please read the following Privacy Policy to learn more about how we protect your data. This Privacy Policy applies to the Blue & Grae website, social media and other services (collectively the site).

By navigating to the BLUEANDGRAE.COM website or mobile view, by transacting, following, subscribing to our newsletter and by registering an account, you are consenting to the collection of information by us in accordance with this Privacy Policy. The purpose of the Privacy Policy is to outline the personal information collected by us and the use of such information. We may amend this Privacy Policy at any time by posting the amended terms herein.

If you are under 18, we require you to inform a parent or guardian about our Privacy Policy and obtain their consent to the Privacy Policy before registering or placing an order with us, or using our website. This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your personal information to them.

Personal Information Collected

We collect personal information in order for you to be able to place an order with us or register for a service offered by us. We will only collect personal information from you via our website or other communications, such as by email or social media. You have no obligation to provide any personal information to us. If you choose to withhold requested information, we may not be able to provide you with the goods or services that require the collecting of that information.

By registering with us, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

If you choose to pay by credit/debit card, we will collect your credit/debit card details to process the transactions. Saved credit/debit card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. We will at all times comply with privacy laws in respect of any of your personal information we collect.

What are cookies?

To make our website more convenient to use, our site uses cookies (very small files that are sent by us to your computer or other access devices) which we can access when you visit our site in the future. This information allows us to make our website easier to use as the cookies allow our servers to remember your details between visits to our site. Sensitive information such as credit card information is never stored in cookies.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Using Personal Information

We may use your personal information to process orders, payments and to provide you with a personalized shopping experience. We will also use your personal information to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your personal information to third party marketing companies.

Accessing Personal Information

Under the Privacy Act, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. You can update your Personal Information anytime by accessing your account on the Site. If you wish for your Personal Information to be removed from our database, please contact us at

Privacy Complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us at All such inquiries or complaints will be taken seriously and handled with impartiality and discretion.

Privacy Act

Blue & Grae actively seeks to comply with Australia’s privacy laws and the EU GDPR. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honor your privacy. For more information visit or